FranConnect
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FranConnect | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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Quick Summary
One or more annual third-party audit(s)
Has a formal mobile device management (MDM) program
Annual third-party penetration testing
Has a disaster recovery plan
Subprocessors list available
Has cyber insurance
Will enter into a DPA
Deletes customer data on request
Has an API available
Uses a centralized IAM solution (SSO) to manage employee access
Has a privacy policy
Has an AI policy
Badges
EU-US DPF
UK-US DPF
Swiss-US DPF
CCPA
CASA
Documents & Knowledge Base FAQs
Subprocessors10
Subprocessor
Location of Processing
Usage Details
AWS
Australia, Canada, Germany, Singapore, United States
Secure cloud hosting, infrastructure, storage, backups, and system availability.
CustomGPT
United States
AI knowledge assistant platform used to create conversational interfaces that retrieve and summarize information from organizational documentation and knowledge bases.
MongoDB
Australia, United States
Managed database services supporting secure data storage and performance.
OpenAI
United States
AI-driven text analysis, summarization, and drafting assistance features.
Pendo
United States
Product analytics and user experience insights to improve platform usability.
Prismatic
United States
Embedded integration platform used to build, deploy, and run customer-facing product integrations, routing and transforming data in transit between FC Sky and customer-authorized third-party systems.
SendGrid
United States
Secure delivery of transactional and system-generated email communications.
Strategy
United States
Enterprise analytics and reporting tool used for data visualization and dashboarding within FC Sky.
Vendasta
United States
Cloud-based platform used for marketing automation, reputation management, and digital marketing campaign management, enabling organizations to manage customer engagement, lead generation, and marketing analytics across multiple locations or franchise entities.
Zendesk
United States
Customer support ticketing and service management.
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