FranConnect
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FranConnect | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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Quick Summary
One or more annual third-party audit(s)
Has a formal mobile device management (MDM) program
Annual third-party penetration testing
Has a disaster recovery plan
Subprocessors list available
Has cyber insurance
Will enter into a DPA
Deletes customer data on request
Has an API available
Uses a centralized IAM solution (SSO) to manage employee access
Has a privacy policy
Has an AI policy
Badges
SOC 2 Type I
EU-US DPF
UK-US DPF
Swiss-US DPF
CCPA
CASA
Documents & Knowledge Base FAQs
Subprocessors26
Subprocessor
Location of Processing
Usage Details
Atlassian
United States
Core: Issue tracking for product development and customer-reported defects.
AWS
Australia, Canada, Germany, Singapore, United States
Core: Secure cloud hosting, infrastructure, storage, backups, system availability, and AI model services.
boomi.com
United States
Optional, used only when a customer enables Boomi data synchronization: Integration platform for data synchronization between FC Sky and customer systems.
CustomGPT
United States
Optional, used only when a customer enables the FranConnect AI assistant: AI knowledge assistant platform that retrieves and summarizes information from the customer's documentation and knowledge bases.
Datadog
United States
Core: Infrastructure and application performance monitoring, logging and alerting for the FranConnect platforms.
Fathom
United States
Core: Meeting recording, transcription and AI-generated summaries for customer calls.
gong.io
United States
Core: Call recording, transcription and conversation analytics for customer sales and success calls.
HubSpot
United States
Core: Marketing automation and customer relationship management for FranConnect's customer communications.
LocationIQ
United States
Core: Geocoding and map services for location features in FC Sky.
MapQuest
United States
Core: Geocoding, routing and map services for location features in FC Sky.
Microsoft
United States
Core: Cloud productivity and storage services used to store, share and collaborate on customer files with customer teams.
MongoDB
Australia, United States
Core: Managed database services supporting secure data storage and performance.
OpenAI
United States
Optional, used only when a customer enables AI features: AI-driven text analysis, summarization, and drafting assistance.
Outreach
United States
Core: Sales engagement and email sequencing for FranConnect's customer and prospect communications.
Pendo
United States
Core: Product analytics and user experience insights to improve platform usability.
Prismatic
United States
Optional, used only when a customer enables an FC Sky integration built on Prismatic: Embedded integration platform routing and transforming data in transit between FC Sky and customer-authorized third-party systems.
Rocketlane
United States
Core: Customer onboarding and implementation project management, including collaboration with customer project teams.
Salesforce
United States
Core: Customer relationship management for FranConnect's sales and account management.
SendGrid
United States
Core: Secure delivery of transactional and system-generated email communications.
Statisfy
United States
Core: Customer success platform consolidating account and engagement information into account health insights, reporting and workflow support for FranConnect's customer success team.
Strategy
United States
Optional, used only when a customer licenses FC Sky advanced analytics: Enterprise analytics and reporting for data visualization and dashboarding within FC Sky.
Sysdig Inc
United States
Core: Cloud and container security monitoring, vulnerability management and runtime threat detection for the FranConnect platforms.
Twilio
United States
Optional, used only when a customer enables SMS messaging: SMS message delivery.
Vendasta
United States
Optional, used only when a customer subscribes to Vendasta-powered marketing services: Marketing automation, reputation management and digital campaign management across franchise locations.
Zendesk
United States
Core: Customer support ticketing and service management.
Zoom
United States
Core: Video conferencing for customer meetings, implementation and support sessions.
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